To handle student matters, generate reports, collaborate with affiliated offices, and provide guidance to students on various university programs in accordance with university policies.

Key Accountabilities:

• Understand and interpret the university’s policies and academic options for degree programs to assist students effectively.
• Maintain up-to-date reference documents such as university handbooks and tracking sheets.
• Assist students in completing forms and documents, informing them of relevant procedures and requirements.
• Review and approve various forms for accuracy, such as grade changes, curriculum adjustments, and petitions.
• Provide information and statistical data for various reports, and maintain academic files for students in the program.
• Advise and communicate with students on academic and curricular issues, including program of study, course sequencing, elective recommendations, and university policies.
• Support retention efforts for academically at-risk students.
• Manage a caseload of students on academic probation, offering individualized support to help them achieve good academic standing.
• Provide support, information, and education on academic success strategies.
• Collaborate with Student Affairs, Office of Financial Aid, National Outreach, Registrar’s Office, and Office of Accessibility & Inclusivity on shared student cases.
• Maintain accurate records of all student interactions.

Knowledge and Skills:

• Proficiency in office procedures.
• Commitment to supporting diverse populations and guiding individuals toward future opportunities.
• Demonstrated ability to work with electronic student records.
• Familiarity with university and college curriculum requirements.
• Strong verbal and written communication skills.

To qualify for the role, you must have:

• Minimum of 4-6 years of experience in higher education, academic advising, and academic coaching/tutor coordinating. Experience working with liberal arts, Humanities, and Social Sciences students is a plus.
• Bachelor’s degree from an HEC-recognized university.