Join our esteemed institution, Aga Khan University (AKU), as a Hardware Support Specialist and be part of a global network of excellence in education and research. AKU, established in 1983, is a prestigious private international university with teaching sites in 6 countries across 3 continents. As part of the Aga Khan Development Network, AKU provides higher education, conducts relevant research, and serves as an agent of positive social change.

Role Overview:

As the Hardware Support Specialist, you will play a crucial role in providing hardware support for AKU’s network infrastructure and in-house IT equipment, including PCs, printers, and telecommunications devices. Your responsibilities will include:

• Installing, configuring, and maintaining PCs, laptops, printers, and software applications.
• Troubleshooting and repairing handheld devices (iOS, Android, Windows) and network-related issues.
• Assisting staff and clients face-to-face or via telephone to set up systems or resolve IT issues.
• Diagnosing and solving hardware and software faults, replacing parts when necessary.
• Providing support with procedural documentation and reports, while adhering to service management principles.
• Collaborating with other departments to ensure efficient IT operations.
• Conducting electrical safety checks on computer equipment.

Eligibility Criteria:

To thrive in this role, you should possess the following qualifications and skills:

• A Bachelor’s degree in Electronics or Computer Engineering.
• 4-5 years of experience in a related field.
• Proficiency in troubleshooting IT systems at the module level.
• Knowledge of desktop operating systems (Windows, MAC, Linux) and related troubleshooting skills.
• Strong networking, hardware, and software knowledge.
• Ability to work as a team player, collaborating effectively with other departments.
• Excellent communication and interpersonal skills.

Join us at AKU and contribute to our mission of academic excellence, social impact, and access to quality education. Apply now to be a part of our dynamic team!