Analyst, Service Delivery (Tier 2) job in karachi

Full time On-site @Aga Khan University in Consultants , in Education , in Education Training
  • Karimabad, Karachi, Karachi Central, Sindh, Pakistan, 75950
  • Post Date : August 5, 2023
  • Apply Before : September 27, 2023
  • Salary: Negotiable
  • Share:

Job Detail

  • Job ID 18133
  • Experience 4 Years
  • Gender MaleFemaleTransgender
  • Industry Education
  • Qualifications Bachelor’s Degree

Job Description

Join our esteemed institution, Aga Khan University (AKU), as a Hardware Support Specialist and be part of a global network of excellence in education and research. AKU, established in 1983, is a prestigious private international university with teaching sites in 6 countries across 3 continents. As part of the Aga Khan Development Network, AKU provides higher education, conducts relevant research, and serves as an agent of positive social change.

Role Overview:

As the Hardware Support Specialist, you will play a crucial role in providing hardware support for AKU’s network infrastructure and in-house IT equipment, including PCs, printers, and telecommunications devices. Your responsibilities will include:

  • Installing, configuring, and maintaining PCs, laptops, printers, and software applications.
  • Troubleshooting and repairing handheld devices (iOS, Android, Windows) and network-related issues.
  • Assisting staff and clients face-to-face or via telephone to set up systems or resolve IT issues.
  • Diagnosing and solving hardware and software faults, replacing parts when necessary.
  • Providing support with procedural documentation and reports, while adhering to service management principles.
  • Collaborating with other departments to ensure efficient IT operations.
  • Conducting electrical safety checks on computer equipment.

Eligibility Criteria:

To thrive in this role, you should possess the following qualifications and skills:

  • A Bachelor’s degree in Electronics or Computer Engineering.
  • 4-5 years of experience in a related field.
  • Proficiency in troubleshooting IT systems at the module level.
  • Knowledge of desktop operating systems (Windows, MAC, Linux) and related troubleshooting skills.
  • Strong networking, hardware, and software knowledge.
  • Ability to work as a team player, collaborating effectively with other departments.
  • Excellent communication and interpersonal skills.

Join us at AKU and contribute to our mission of academic excellence, social impact, and access to quality education. Apply now to be a part of our dynamic team!


Other jobs you may like