Our employees are our company’s greatest asset – they are our real competitive advantage. We possesse immense power of innovation, immagination and a desire to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company’s mission.

PURPOSE
As an Assistant Manager, you will be responsible for overseeing day-to-day operations, assigning tasks, and leading meetings. You will also be required to implement initiatives handed down by the DGM CBM, adhere to KPIs, policies, and procedures, and help in budgeting activities. Individuals will be required to interact with Key Clientele assigned to respond to and resolve internal and external issues.

AREAS OF RESPONSIBILITY / PERCENT OF TIME SPENT %

1 Relationship Management 50%

• Maintain strong relationships with existing clientele of the Centralized Billing Management (CBM) portfolio
• Address and resolve issues faced by CBM customers related to the services provided by the utility company
• Prioritize and ensure the resolution of billing issues for corporate customers through coordination with relevant internal teams
• Visit customer management and project management heads as required to address technical complaints and issues, ensuring uninterrupted service
• Act as a liaison between internal departments and stakeholders to resolve consumer issues

2 Business Development 25%

• Identify and onboard new consumers for the CBM portfolio, negotiating and coordinating with the customer and internal legal and regulatory teams to ensure the signing of services agreement
• Regularly update CBM product and services based on feedback and analysis to improve effectiveness
• Manage setup and maintenance of new customer accounts

3 Stakeholder Management 15%

• Coordinate with different sections of the New Connection department for early execution of load extension and new connection cases of corporate customers
• Coordinate with taxation department for corporate and CBM customer’s tax-related issues

4 Reporting and Performance Management 10%

• Report on key performance indicators to senior management to demonstrate the effectiveness of centralized billing management
• Report continuous improvement initiatives to optimize billing and collection processes and procedures
• Ensure prompt payment intimation from customers and address any shortfalls in payments.

 OPERATING NETWORK

• External
• Corporate Customers
• CBM & Commercial Customers
• Internal
• DGM CBM, IBC, Taxation, CM, CS, Regulatory, New Connection, IT, EC, Corporate Customers

COMMUNICATION

 Minimum Requirements:
Education & Relevant Experience:Bachelors/Master’s in business discipline – 2 years of experience in the B2B segment is preferred. Specialty in Product Knowledge

Knowledge

• Time Management
• KE Infrastructure & System
• KE Policies & SOPs
• Office
• Market intelligence
• Cross Functioning

Skills:

• Exceptional Selling/ Negotiation skills
• Teamwork & Collaboration
• Analytical Skills

Personal Attributes:

Thorough / Detail Oriented, Result Oriented, Coaching & Mentoring, Positive Attitude, Flexible and Adaptable, Persistent / Confident.