The purpose of this role is to ensure the availability and smooth operation of the TXN network. This includes troubleshooting, O&M (Operations & Maintenance), performance management, and providing support to other departments.

Job Responsibilities:

• Provide advanced-level support to regional teams for the Core Transmission network, including Optical, Microwave, and IP/MPLS core.
• Monitor essential network KPIs (Key Performance Indicators) and conduct routine quality testing to identify and resolve any issues, ensuring KPIs meet required thresholds.
• Coordinate with regions to implement new Core Transmission network entities after performing necessary checks and comprehensive PAT (Pre-Acceptance Testing).
• Supervise spare parts management and inform regional teams when required spares are needed.
• Manage the operation and performance of the Transmission network, including Core Optical (Metro/Long Haul), Microwave, VSAT, and IP Core Network.
• Conduct network health checks and ensure timely and accurate corrective and preventive maintenance routines.
• Coordinate with vendors for emergency situations and manage technical support from vendors.
• Review LLDs (Low-Level Designs) and finalize MOPs (Method of Procedures) for major network cutovers and system upgrades.
• Coordinate with other departments such as IT, NSS, BSS, VAS, and OMC for routine issues, system integration, and upgrades.
• Commission, operate, maintain, configure, and troubleshoot Optical, VSAT, and IP MPLS Networks.
• Perform acceptance procedures reconciliation for Core transmission entities.
• Assign tasks to team members based on their abilities and ensure an equal sharing of workload.
• Identify training requirements and facilitate their realization.
• Monitor network KPIs and utilization, and prepare mitigation plans for high utilization.
• Analyze network degradations and take corrective actions to improve network quality.
• Conduct root cause analysis for major outages and provide recommendations to prevent future incidents.
• Analyze and benchmark pre and post activities for major events, upgrades, and system health checks. Prepare for special events.
• Perform analysis of Optical, IP Core, and Microwave Network Performance.

Eligibility Criteria (Education, Knowledge, Experience, and Skills):

Education: Bachelor’s Degree in Telecommunication, Electrical, Electronic, or Computer Engineering from an HEC recognized institute.
Work Experience: At least 6 years of relevant experience in the Telecom industry.
Generic Skills:

• Teamwork and punctuality
• Adaptability
• Time management
• Interpersonal and presentation skills
• Analytical skills
• Communication skills

Job-Specific Skills:

• Excellent knowledge of Core Transmission network.
• Proficient understanding of Core Transmission network performance parameters and their interpretation.
• Good knowledge of network implementation and integration processes.
• IP certifications (CCNA/CCIP/CCIE) will be considered an added benefit.
• Strong presentation and communication skills.
• Team management skills.