Call Center Representative required in karachi

Full time On-site @Digital Auxilius in Administration , in Call Center , in Information Technology
  • Bungalow No 7/16, DMMCHS, Block-3, Karachi, Pakistan., 75700
  • Post Date : April 13, 2023
  • Apply Before : June 28, 2023
  • Salary: Negotiable
  • Share:

Job Detail

  • Job ID 12055
  • Experience 2 Years
  • Gender FemaleTransgenderMale
  • Industry Information Technology
  • Qualifications Bachelor’s Degree

Job Description


  • Call new interested participants, interview and phone screen prospective clinical study participants.
  • Develop outreach efforts related to participant recruitment.
  • Maintain a database of clinical study participants.
  • Interact directly with study participants via phone and SMS etc.
  • Coordinate with Medical Staff (CRC)s to ensure adequate subject recruitment has been met for each study.
  • Maintain and improve study documentation and volunteer records such as consent forms.

Assist with sales, marketing, and outreach efforts as needed.

  • Maintain safe, fast-paced, and positive behavior in the work environment.
  • Interact with and provide study-related details and accurate information to the participant.
  • Perform other related duties and participate in special projects as assigned.


  • Conceptual capability, ability to solve problems and make decisions
  • Teamwork
  • High commitment to teamwork and work ethics/ Etiquette.
  • Planning and organizing
  • Sets priorities among competing tasks according to importance and urgency
  • Uses a systematic approach to planning and organizing work and activities.
  • Plans with an appropriate and realistic sense of time.
  • Knowledge and information sharing: proactively builds working relationships across team, and leverages opportunities, tools and methods used in the sharing of knowledge.
  • Problem-solving and decision making
  • Identifies the most evident and important information and issues within the given context.
  • Uses judgment critically, takes a logical approach to problems and thinks with reason.
  • Active learning
  • Follows a logical and organized approach to gathering data and analyzing situations.
  • Customer focus.
  • Strong customer focus with an effective and efficient approach.
  • Communication skills
  • Strong communication skills (listening, questioning, and giving feedback)
  • Demonstrates a ‘continuous improvement attitude’, ability to learn quickly, and interest in the development
  • Keeps updated on general trends of trails and studies that could improve and update the standards of processes, procedures, and services



  • Literacy in English Language
  • Bachelor’s Degree in any Major, BDS, BS Nursing
  • Computer Literate (Good Knowledge of MS Office)
  • 2 years’ experience in relevant field


  • Microsoft Certification on various Ms Office Products
  • MBBS, Pharm-D, DPD,Physiology or any other medical background degree.
  • Fluency in written and spoken English + Multilingual capability is an added advantage
  • 2+ years’ experience in the healthcare industry

Industry: Information Technology & Services
Employment Type: Full-time
Shift: Night (Onsite)


Other jobs you may like