Complaint Coordinator Job in Karachi

Full time On-site @K-Electric in Administration , in Employment Firms , in Manufacturing
  • House, 39-B, Sunset Boulevard, Phase-II, Defence Housing Authority, Karachi., 75700
  • Post Date : September 5, 2023
  • Apply Before : October 27, 2023
  • Salary: Negotiable
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Job Detail

  • Job ID 20050
  • Experience 2 Years
  • Gender FemaleMaleTransgender
  • Industry Production
  • Qualifications Bachelor’s Degree

Job Description

We are seeking a dedicated individual to handle and resolve customer complaints by efficiently directing them to the appropriate staff members.


  • Gather complaint information from the 118 Coordinator.
  • Organize and assemble teams as necessary.
  • Ensure field teams are equipped with essential Personal Protective Equipment (PPE), Special Protective Equipment (SPE), and other necessary tools.
  • Dispatch teams in situations where the area is not “OFF” due to feeder issues, zero load, or other ongoing activities. Confirm area restoration with AE AOC (Area Executive/Area Operations Center) and dispatch teams if required.
  • Coordinate with relevant parties for entry into NSIS (Network Service Information System) to provide due information to agents.
  • Notify the 118 Coordinator for timely closure of tickets after confirmation from the customer or inform AE AOC/shift in charge to forward the job to the relevant department, including remarks from field teams.
  • Keep AM (Area Manager)/Manager updated on shift progress to provide insight into the current pending fault/ticket scenario.
  • Ensure timely responses to management emails regarding queries or faults.
  • Coordinate effectively for material requirements of field teams.
  • Collaborate with the 118 Call Center and RRC (Regional Response Center) to ensure timely ticket completion on SAP CRM within the stipulated TAT, maintaining a well-organized fault record on Excel for generating daily, weekly, or monthly reports.
  • Maintain records of critical consumers such as hospitals, major religious institutions, water pumps, streetlights, etc., with details including PMT/SS (Primary Metering Transformer/Secondary Substation), DTS ID (Distribution Transformer Station ID), feeder, and area names.
  • Handle staff and vehicle attendance.


  • Minimum requirement: Bachelor’s degree in any field.


  • Preferably 1 to 2 years of relevant experience.


  • Proficiency in fault rectification processes and meeting turnaround time (TAT).
  • Understanding the nature of faults.
  • Skill in record keeping.
  • Intermediate knowledge of MS Office

Health, Safety & Environment:

  • Ensure strict compliance with all applicable health, safety, and environmental protocols to promote the safety and well-being of staff and the public

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