Responsibility:

• Handle customer concerns/complaints in a courteous and professional manner and within established guidelines and escalate as necessary.
• Maintain data confidentiality.
• Demonstrate strong domain knowledge and communicate accurate information to the customers.
• Provide customer support through inbound / outbound calls and emails for multiple clients.
• Use ticketing system and other software to enter and maintain relevant data.
• Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets.
• Meet all performance metrics on regular basis.
• Take product and industry specific quizzes on regular basis to exhibit strong command on domain.
• Share reports on daily performance.

We are looking for:

• Experience: Minimum 1 year call center experience.
• Education: Graduation

Skills:

• Excellent communication skills, both oral and written in English & Spanish.
• Strong customer orientation.
• Readiness to maintain flexible timings to serve global clientele across different time zones.
• Good analytical skills with an appetite for learning.
• Quality conscious with attention to details.
• Good arithmetic and computing skills.
• Excellent interpersonal skills and confidence level to communicate with international customers and stakeholders.
• Ability to perform under stress.
• Familiar with the use of business applications for routine operations.