Customer Service Representative required in Islamabad
Full time On-site @medIQ Smart Healthcare posted 7 months ago in Administration , in Health Care , in Services ShortlistJob Detail
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Job ID 12813
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Experience 1 Year
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Gender MaleFemaleTransgender
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Industry Health care
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Qualifications Bachelor’s Degree
Job Description
Responsibilities:
• Providing customer support to B2B2C clients via phone, email, and chat.
• Handling customer inquiries, complaints, and technical issues.
• Ensuring customer satisfaction through timely and effective resolution of issues.
• Communicating with clients to understand their needs and requirements.
• Assisting in the implementation of virtual care solutions for clients.
• Providing feedback to management regarding customer needs and suggestions for improvement.
• Participating in ongoing training to develop and enhance customer service skills.
Qualifications:
• 1-2 years of experience in a call center or customer service role.
• Fluent in Urdu and English.
• Proficient in MS Office, particularly MS Excel and MS Word.
Other Details:
• Shifts may include morning, evening, and night shifts, each 8 hours long.
• Salary package offered: Rs 30,000 – 40,000.
• Growth opportunities available.
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