
Customer Services Analyst job in karachi
Full time On-site @National Foods Limited posted 4 weeks ago in Administration , in Food & Beverages , in Sales & Marketing ShortlistJob Detail
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Job ID 13462
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Experience Less Than 1 Year
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Gender FemaleTransgender
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Industry Food industry
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Qualifications Bachelor’s Degree
Job Description
We are seeking a Data Scientist to support our Demand Planning and Customer Services teams by using data to make informed, efficient decisions.
Key Responsibilities:
Demand Planning:
- Utilize strong data analysis skills to challenge existing processes and defend quantitative analysis outputs.
- Create and modify statistical models for all areas of the business.
- Update forecasting parameters, detect and correct outliers, and iteratively refine forecasting processes to optimize models.
- Support the development and implementation of improvement processes/systems related to demand planning.
- Evaluate the effectiveness of base statistical forecasts and provide recommendations on different models and parameters to optimize rolling forecasts.
- Work with the Commercial and Demand Planning teams to forecast new products across the portfolio.
- Identify proxy SKUs, validate master data, and determine SKU cannibalization.
Customer Services:
- Collaborate with non-Vendor Managed Inventory (VMI) customers to transition them to DBRS.
- Work with Customer Services, MIS, Finance, and Shopper Marketing/Sales teams to enhance DBRS accuracy.
- Understand the order processing, delivery/sales transaction, and billing processes in SAP (SD Module).
- Develop key performance indicators (KPIs) for DBRS and improve service levels for NFL.
- Align customer master data with order generation systems/SAP and execute conversion activities for customer and FG codes.
- Devise optimization algorithms based on customer requirements to enhance supply chain efficiency, reduce costs, and improve service levels.
Required Skills:
- Strong knowledge of advanced statistical techniques and concepts, including regression, decision trees, ensemble models, time series, forecasting, linear programming, and optimization.
- Excellent Microsoft Excel skills.
- Experience with Power BI and database management.
- Previous experience with forecasting software is preferred.
- Excellent analytical and problem-solving skills.
- Knowledge of SAP, Python, and Machine Learning is an asset.
- Excellent communication skills, both written and verbal.
- Excellent organizational skills.
Qualifications:
- Preferred: Masters degree.
- Required: Bachelor’s degree.
Experience: 0-2 years of relevant experience.
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