Customer Services Analyst job in karachi

Full time On-site @National Foods Limited in Administration , in Food & Beverages , in Sales & Marketing
  • 12/CL-6, Claremont Road, Civil Lines, Karachi, Pakistan, 75700
  • Post Date : May 13, 2023
  • Apply Before : July 15, 2023
  • Salary: Negotiable
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Job Detail

  • Job ID 13462
  • Experience Less Than 1 Year
  • Gender FemaleTransgender
  • Industry Food industry
  • Qualifications Bachelor’s Degree

Job Description

We are seeking a Data Scientist to support our Demand Planning and Customer Services teams by using data to make informed, efficient decisions.

Key Responsibilities:

Demand Planning:

  • Utilize strong data analysis skills to challenge existing processes and defend quantitative analysis outputs.
  • Create and modify statistical models for all areas of the business.
  • Update forecasting parameters, detect and correct outliers, and iteratively refine forecasting processes to optimize models.
  • Support the development and implementation of improvement processes/systems related to demand planning.
  • Evaluate the effectiveness of base statistical forecasts and provide recommendations on different models and parameters to optimize rolling forecasts.
  • Work with the Commercial and Demand Planning teams to forecast new products across the portfolio.
  • Identify proxy SKUs, validate master data, and determine SKU cannibalization.

Customer Services:

  • Collaborate with non-Vendor Managed Inventory (VMI) customers to transition them to DBRS.
  • Work with Customer Services, MIS, Finance, and Shopper Marketing/Sales teams to enhance DBRS accuracy.
  • Understand the order processing, delivery/sales transaction, and billing processes in SAP (SD Module).
  • Develop key performance indicators (KPIs) for DBRS and improve service levels for NFL.
  • Align customer master data with order generation systems/SAP and execute conversion activities for customer and FG codes.
  • Devise optimization algorithms based on customer requirements to enhance supply chain efficiency, reduce costs, and improve service levels.

Required Skills:

  • Strong knowledge of advanced statistical techniques and concepts, including regression, decision trees, ensemble models, time series, forecasting, linear programming, and optimization.
  • Excellent Microsoft Excel skills.
  • Experience with Power BI and database management.
  • Previous experience with forecasting software is preferred.
  • Excellent analytical and problem-solving skills.
  • Knowledge of SAP, Python, and Machine Learning is an asset.
  • Excellent communication skills, both written and verbal.
  • Excellent organizational skills.


  • Preferred: Masters degree.
  • Required: Bachelor’s degree.

Experience: 0-2 years of relevant experience.


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