Join the dynamic team at Ibex. Pakistan as a Customer Success Specialist in our Voice Program within the Operations department. We’re dedicated to delivering exceptional customer experiences for our U.S.-based clients. If you’re passionate about providing top-notch service, possess a friendly personality, and have a strong work ethic, we want you on board. A good sense of humor is a bonus!

As a Customer Success Specialist, you’ll play a pivotal role in ensuring a top-tier customer experience aligned with our client’s core values. You’ll assist customers with inquiries and concerns related to their e-commerce purchases via phone calls. Your responsibilities will include:

• Providing accurate resolutions to customer queries.
• Demonstrating genuine interest and courtesy in every customer interaction.
• Offering alternatives for products not available on the e-commerce website.
• Adhering to standard processes and procedures for issue resolution.
• Staying updated on system information, process changes, and future updates.

Job Specifications:

• Educational Qualifications: O Levels/Matric or higher.
• Excellent Written and Verbal English communication skills.
• Minimum typing speed of [Specify WPM].
• Proficiency in MS Office, particularly MS Excel and MS Word.

Why Choose Us:

Join us if you’re looking for a workplace where you can excel and enhance your skills. We value empathy, a good sense of humor, and exceptional English communication skills with a U.S. or UK accent. We appreciate your ability to convey your thoughts clearly and concisely. Other competencies we value include:

• Critical Thinking
• Time Management
• Specialist Focus
• Organizing
• Priority Setting
• Problem-Solving
• Professional Composure

Application Process:

After applying, relax while we process your application. You can expect to hear from us within [Specify Working Days]. Our recruitment team will contact you for an initial screening via the provided contact number. Best of luck!

Perks & Benefits:

• Medical Insurance
• Permanent Employment Status
• Provident Fund
• Internal Job Opportunities
• Annual Leaves
• Leaves Encashment
• Referral Bonus
• Company Pick & Drop