Customer Support Representative required in Lahore

Full time On-site @Systems Limited posted 2 months ago in Administration , in Consultants , in Information Technology

E-1, Sehjpal, near DHA Phase-VIII (Ex،, Lahore, 54000
Post Date : April 17, 2023
Apply Before : June 30, 2023
Salary: PKRs60,000.00 - PKRs80,000.00 / Monthly

Job Detail

Job ID 12264
Experience 1 Year
Gender MaleFemaleTransgender
Industry Information Technology
Qualifications Intermediate / A level

Job Description

Responsibilities:

Serve customers by providing product and service information and helping them in resolving their problems.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepare reports related to customer experience, customer
r needs, recurring issues, and ticket turnaround time by collecting and analyzing customer query data.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Open customer accounts and maintain customers and financial records.

Requirements:

UK Customer Service: 1 Year (Preferred)
Excellent English communication skills with a British accent
Min Intermediate (12 Years) or above
Strong analytical and problem-solving abilities.
Willing to work as per the UK working hours.

Shift Availability: Interim Shift (1pm to 10pm)
Salary: Rs 60,000 – Rs 80,000 Basic + Up to 20,000 KPIs per month + Travel Allowance for Females
Location: Ex-Park View, DHA Phase 8, Lahore