At Get Licensed, we are dedicated to helping individuals obtain training, licenses, and find work by leveraging technology for a seamless and efficient process. With a strong presence across various verticals, we are committed to expanding our offerings to meet the growing demand in the UK. Having successfully assisted over 300,000 people in getting licensed and finding employment, we take pride in our consistent 5-star Trustpilot rating backed by over 22,000 reviews.

As a fast-paced technology-driven business, our team comprises developers and tech wizards who drive our remarkable growth of 60% year-on-year since 2020. At this exciting stage of our journey, we have ambitious plans to scale our existing business, diversify our product suite, and achieve sustainable revenue growth year after year, following a clear roadmap to success.

We are now seeking an enthusiastic Associate Sales Manager to lead and motivate our sales team to deliver exceptional performance. If you possess a deep understanding of various sales techniques and excellent communication skills, we invite you to join us on this rewarding journey.

Responsibilities:

As an Associate Sales Manager, you will be responsible for several key areas:

• Conducting outbound sales calls to existing and abandoned customers with a focus on conversion.
• Maintaining accurate records of sales efforts and figures to ensure transparency and efficiency.
• Regularly communicating with the Sales Manager to provide updates on daily sales progress and highlight any concerns.
• Taking ownership of all calls and sales tickets, ensuring successful follow-through to achieve sales.
• Selling Get Licensed courses to inbound customers, addressing leads from calls, freshdesk tickets, and intercom queries, while responding to instant chat queries and customer emails.
• Identifying sales trends and implementing process improvements to optimize sales conversion.
• Providing continuous support to colleagues through call listening and regular feedback to enhance overall conversion rates.
• Onboarding and training new team members, designing effective training courses, coaching sessions, and role-playing activities.
• Identifying training needs by observing sales encounters, studying sales performance, and generating reports.
• Collecting feedback on training programs and preparing insightful reports for the Sales Manager.

Required Skills:

• Strong knowledge of sales processes and best practices.
• Excellent presentation and coaching skills.
• Proficiency in written and verbal English.
• A polite, enthusiastic, and warm telephone manner.
• Familiarity with high-performance management methods.
• Great communication skills and a professional demeanor.
• Effective listening skills with a high level of empathy.
• Flexibility and adaptability to embrace change and handle multiple tasks.
• A proactive approach, taking ownership and responsibility for resolving issues.
• Strong problem-solving skills with keen attention to detail.
• Excellent time management and organizational abilities.
• Proficient in utilizing various IT systems.

Required Experience:

• Minimum of 2 years of experience as a sales coach.
• At least 5 years of experience in TeleSales, specifically targeting international markets.

Salary & Benefits:

We offer a market-competitive salary, health benefits (OPD+IPD), annual leaves, and numerous learning & development opportunities.