Job ID 19447
Experience Less Than 1 Year
Industry Information Technology
Qualifications Bachelor’s Degree
We are looking for a skilled and dedicated Desktop/Laptop Support Engineer to join our IT team and provide comprehensive technical support for desktops and laptops within our organization. The ideal candidate possesses a strong aptitude for troubleshooting hardware and software issues, a passion for delivering exceptional customer service, and the ability to work effectively in a dynamic and fast-paced environment.
- Provide timely and effective technical assistance to end-users for desktop and laptop hardware and software issues.
- Diagnose and troubleshoot hardware and software problems, resolving them efficiently to minimize downtime and disruptions.
- Install, configure, and maintain operating systems, applications, and drivers on desktops and laptops.
- Collaborate with other IT teams to ensure seamless integration and functionality of hardware and software components.
- Prioritize, track, and manage support requests using ticketing systems.
- Escalate complex issues to higher-level support or specialized teams when necessary, ensuring timely resolution.
- Document troubleshooting steps, resolutions, and best practices for future reference.
- Perform hardware upgrades, replacements, and repairs as required.
- Conduct regular preventive maintenance on desktops and laptops to optimize performance and extend their lifespan.
- Provide user training and guidance on proper usage of hardware and software tools.
- Assist in developing user documentation and self-help resources to empower users to resolve common issues independently.
- Offer remote support to off-site and remote employees, ensuring consistent and high-quality assistance regardless of location.
- Collaborate with IT teams to identify and implement improvements in hardware and software deployment processes.
- Communicate technical information and updates to non-technical users in a clear and understandable manner.
- Ensure desktops and laptops are properly configured, updated, and patched to maintain security and compliance standards.
- Participate in security initiatives, such as malware detection and removal, and user awareness campaigns.
- Bachelor’s degree in information technology, computer science, or a related field, or equivalent work experience.
- Proven experience as a Desktop/Laptop Support Engineer or similar role.
- Strong knowledge of desktop and laptop hardware components and troubleshooting techniques.
- Proficiency in Windows and macOS operating systems.
- Familiarity with software deployment and remote desktop tools.
- Excellent problem-solving and analytical skills.
- Exceptional communication and customer service skills.
- Ability to work independently and collaboratively in a team environment.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.
- Medical facility for employees, spouse, and children.
- Performance-based bonus.
- Project-based bonus.
- Referral bonus.
- Provident fund.
- Transportation service.
- Holidays, vacations, casual leaves, and sick leaves.
- Leave encashment.
- Opportunity to travel abroad and gain international exposure.
- Opportunity to work and live in the U.S. and get qualified for H-1B Visa.
- Professional career growth opportunities as we grow our team.