Desktop/Laptop Support Engineer Job in Enterprise64 Karachi

Full time On-site @Bayt Jobs in Administration , in Business Development , in Consultants
  • 39/E1, Block 6 PECHS, Karachi, 75700
  • Post Date : August 24, 2023
  • Apply Before : September 29, 2023
  • Salary: Negotiable
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Job Detail

  • Job ID 19447
  • Experience Less Than 1 Year
  • Gender MaleFemaleTransgender
  • Industry Information Technology
  • Qualifications Bachelor’s Degree

Job Description

We are looking for a skilled and dedicated Desktop/Laptop Support Engineer to join our IT team and provide comprehensive technical support for desktops and laptops within our organization. The ideal candidate possesses a strong aptitude for troubleshooting hardware and software issues, a passion for delivering exceptional customer service, and the ability to work effectively in a dynamic and fast-paced environment.


  • Provide timely and effective technical assistance to end-users for desktop and laptop hardware and software issues.
  • Diagnose and troubleshoot hardware and software problems, resolving them efficiently to minimize downtime and disruptions.
  • Install, configure, and maintain operating systems, applications, and drivers on desktops and laptops.
  • Collaborate with other IT teams to ensure seamless integration and functionality of hardware and software components.
  • Prioritize, track, and manage support requests using ticketing systems.
  • Escalate complex issues to higher-level support or specialized teams when necessary, ensuring timely resolution.
  • Document troubleshooting steps, resolutions, and best practices for future reference.
  • Perform hardware upgrades, replacements, and repairs as required.
  • Conduct regular preventive maintenance on desktops and laptops to optimize performance and extend their lifespan.
  • Provide user training and guidance on proper usage of hardware and software tools.
  • Assist in developing user documentation and self-help resources to empower users to resolve common issues independently.
  • Offer remote support to off-site and remote employees, ensuring consistent and high-quality assistance regardless of location.
  • Collaborate with IT teams to identify and implement improvements in hardware and software deployment processes.
  • Communicate technical information and updates to non-technical users in a clear and understandable manner.
  • Ensure desktops and laptops are properly configured, updated, and patched to maintain security and compliance standards.
  • Participate in security initiatives, such as malware detection and removal, and user awareness campaigns.


  • Bachelor’s degree in information technology, computer science, or a related field, or equivalent work experience.
  • Proven experience as a Desktop/Laptop Support Engineer or similar role.
  • Strong knowledge of desktop and laptop hardware components and troubleshooting techniques.
  • Proficiency in Windows and macOS operating systems.
  • Familiarity with software deployment and remote desktop tools.
  • Excellent problem-solving and analytical skills.
  • Exceptional communication and customer service skills.
  • Ability to work independently and collaboratively in a team environment.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.


  • Medical facility for employees, spouse, and children.
  • Performance-based bonus.
  • Project-based bonus.
  • Referral bonus.
  • Provident fund.
  • Transportation service.
  • Holidays, vacations, casual leaves, and sick leaves.
  • Leave encashment.
  • Opportunity to travel abroad and gain international exposure.
  • Opportunity to work and live in the U.S. and get qualified for H-1B Visa.
  • Professional career growth opportunities as we grow our team.

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