DGM Key Accounts job in karachi

Full time On-site @K-Electric in Administration , in Consultants , in Manufacturing
  • House, 39-B, Sunset Boulevard, Phase-II, Defence Housing Authority, Karachi., 75700
  • Post Date : April 12, 2023
  • Apply Before : June 27, 2023
  • Salary: Negotiable
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Job Detail

  • Job ID 12019
  • Experience 8 Years
  • Gender MaleFemaleTransgender
  • Industry Production
  • Qualifications Bachelor’s Degree

Job Description

Area Of Responsibilities:

  • Manage and ensure implementation sanctity of visit planner of his/her respective team member
  • Relationship Management 35% Customer Visits
  • Implementing a comprehensive visit schedule for all Key Accounts B2 to B5 (including Y&G Category Consumers) specifically assigned to him/her
  • Accompany team members (KAMs) on their visits for meetings with their customers when required to facilitate problem solving or to add more strength to the relationship
  • C-Level Penetration – (Maintain effective and constructive relationship with C-Level representatives of all relevant portfolios

Area of Responsibility Continued:

3 Stakeholder Management: 25%

  • Team Lead must:
  • Ensure keeping an in-depth knowledge of all aspects of his/her clients’ business model
  • Curate custom offerings tailored to the customer’s specific needs as top clients don’t typically go for ‘off-the-shelf’ products
  • Provide necessary guidance and support to the team members in aligning themselves with the above objectives
  • Maintain a constant internal synergy with:
  • Different sections of New Connection department for early execution of load extension & new load cases
  • Industry specific challenges/risks customers frequently come across and how KE can help as a partner
  • Taxation department for tax related issues
  • Business Strategy (ADC) and Treasury for consumer’s payment realization where banking matters are involved4.
  • Customer Services, IBCs & Technical teams for routine customer’s queries & complaints
  • Performance Monitoring & Reporting (Organization and Employees) 10% Review different consolidated reports of Daily visits, complaints, slippages, MCA/NON-MCA efficiency & Forecasting of B4 & B5 (EHT Consumers) to analyze consumer trends & behavior
  • Prepare customized action plans for customer retention & experience
  • Identify growth opportunities in terms of portfolio & revenue enhancement
  • Identify performance gaps, improvement opportunities for better future engagements
  • People Management: 10%
  • Identifies training requirements of the Staff; Contributes in performance management of direct reports; Manages development, career planning and engagement of subordinates in coordination with HR
  • Handles administrative issues including recruitment, leaves, grievances and other issues; Provides guidance to the direct reports as and when required
  • Creates team-spirit and ensures seamless interaction among team members; Ensures parity among subordinates with regards to learning and growth opportunities

Education: Bachelors/Masters in a Business discipline.

Knowledge:

  • Key Account Management Processes
  • Basic KE Infrastructure & System
  • Standard Billing & Invoicing practices
  • Corporate Engagement procedures & policies
  • Product Knowledge & Life Cycle
  • Market Intelligence
  • Legal & Regulatory Framework
  • B2b Sales

Experience: Minimum 8 years of total experience having at least 3 years in corporate & strategic relationship management. B2B segment is preferred.

Competencies:

  • Troubleshooting_MGR-GM
  • Safety Awareness_MGR-GM
  • Data Analytics and Reporting_MGR-GM
  • Industry Principles and Concepts_MGR-GM
  • Project Management_MGR-GM
  • Internal Audit Techniques_MGR-GM
  • Procurement and Contractual Procedures_MGR-GM
  • Equipment Fitness and Quality Control_MGR-GM
  • Mental Agility_MGR-GM
  • Quality Control and Continuous Improvement_MGR-GM
  • Self Awareness_MGR-GM
  • Drives Results_MGR-GM
  • Drives Change_MGR-GM
  • Financial Acumen_MGR-GM
  • Process Safety Management_MGR-GM
  • Building High Performance Teams_MGR-GM
  • Interviewing Skills_MGR-GM
  • Stakeholder Management_MGR-GM

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