DM Automation and Projects job in karachi

Full time On-site @K-Electric in Consultants , in Manufacturing , in Services
  • House, 39-B, Sunset Boulevard, Phase-II, Defence Housing Authority, Karachi., 75700
  • Post Date : May 11, 2023
  • Apply Before : July 15, 2023
  • Salary: Negotiable
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Job Detail

  • Job ID 13327
  • Experience 3 Years
  • Gender MaleFemaleTransgender
  • Industry Production
  • Qualifications Bachelor’s Degree

Job Description


  • Enhance customer experience by simplifying processes, launching user-friendly interfaces with better navigations, and reducing wait times for digital channels.
  • Understand business requirements and introduce procedures that fulfill business needs with improved customer experience.
  • Expand features and capabilities of services based on internal/external customer feedback and changing market demands.
  • Define requirements in user-understandable language within Business Requirements Documents.
  • Conduct and assign resources for User Acceptance Testing during sprint deliveries.
  • Perform detailed testing and successful deployment with minimal downtime of new services and features being introduced into digital channels.
  • Perform drilled-down analysis over customer data to target the right audience to enhance digital growth with limited resources.
  • Leverage data analytics to gain deeper insights into customer behavior and usage patterns, and use this information to personalize services and improve the overall customer experience.
  • Evaluate and suggest changes that would significantly impact the scope and timeline of a project.
  • Develop strategies and come up with creative ideas that will help in enhancing digital penetration.
  • Use targeted marketing campaigns to increase awareness and adoption of digital channels.
  • Analyze business requirements and current business processes using applicable modeling and analysis tools, methods, and standards, and present them for validation of requirement analysis done by the team.
  • Devise appropriate business solutions and strategies for organization efficiency enhancement and business process automation.
  • Receive and understand automation requests from teams across Customer Services Department, discussing and analyzing the requirements of automation, including business workflows, functional and technical specifications.
  • Understand technically complex projects and prioritize projects with the IT team, discuss associated costs and timelines, and share prioritized projects with management for further action and approval.
  • Conduct and arrange training sessions to ensure all new developments involved in projects are educated to CS teams.
  • Increase digital penetration numbers and assist in go-to-market strategy for higher digital adoption.
  • Work collaboratively with stakeholders to achieve yearly targets, explore new digital solutions, and enhance overall customer experience for business growth.
  • Identify use cases for digital channels to deflect interactions from physical channels to digital.
  • Deliver clear and concise business updates during meetings and effectively manage management’s expectations.
  • Work closely with subject matter experts or management to develop and implement plans.
  • Develop and sustain positive relationships with all stakeholders, as well as delivering business updates during meetings while effectively managing the expectations of management.
  • Prepare and present bi-monthly status reports to management and act as a liaison between them and external vendors to arrange meetings on urgent issues while serving as a mediator to resolve any disputes.
  • Manage direct reports’ performance through goal setting, continuous support and feedback, and assist in managing indirect reports’ performance.
  • Develop and implement strategies to provide staff with the necessary skills and knowledge and proactively identify and address any training needs for the professional growth and development of subordinates.


  • Understand the fundamentals of software development processes and procedures.
  • Strong understanding of Agile and Scrum Methodologies.
  • Hands-on experience with Project Management tools like Asana, Jira, Zoho, etc.
  • Proven work experience in leading, execution, and deployment of simple to complex and large scaled mobile applications.
  • Working exposure to WhatsApp for business with the ability to come up with logical ideas to implement business processes.
  • Strong background in project management holding experience in following project management principles.
  • Understanding of business value related to features and functions.
  • Must be skilled in developing strategies, incorporating processes, and introducing features that support business growth.
  • Experienced in Interactive Voice Response and its processes, usage, enhancement, and testing.
  • Understanding of the Software development life cycle.
  • Knowledge of UI/UX design, development, testing, and deployment of projects


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