Are you passionate about improving customer experience and contributing to the success of a Mini Business Unit? As a Franchise Service Executive, you will collaborate closely with the franchise team to elevate customer satisfaction and enhance the overall franchise outlook.

Reporting to an Area Manager responsible for driving business in the Mini Business Unit, you will play a vital role in stakeholder management and system improvement within the franchise environment.

Responsibilities:

• Collaborate with franchise staff to grasp franchise dynamics for effective stakeholder management
• Develop a roadmap for franchise team enhancement and system improvement to elevate customer experience
• Handle diverse customer services at franchise locations and support Franchise staff in promptly resolving customer queries
• Organize training sessions for franchise staff to ensure excellence in customer service
• Enhance the ambiance of franchises by refining the franchise team’s outlook, contributing to an inviting environment
• Work alongside the Manager of Franchise Servicing for system enhancement and proactive query resolution through standardization
• Audit the customer journey at franchises to simplify processes and enhance customer satisfaction
• Manage the franchise and Customer channel by motivating and counseling stakeholders in alignment with the profitability model

Requirements:

Are you the right fit for the role of Franchise Service Executive?

• A seasoned professional with demonstrated experience in customer management and issue resolution
• Proven track record of end-to-end coordination for customer query resolution
• Proficiency in telecom product knowledge and hands-on expertise in customer management systems
• Analytical thinker capable of identifying areas for customer experience improvement
• Strong stakeholder management skills to drive action plans and ensure standardization
• Strong leadership qualities to effectively manage franchise expectations and enhance customer interaction

Why Choose Jazz?

At Jazz, we believe in providing our employees with a workplace where they can passionately thrive every day. Guided by visionary leadership and a unique professional culture, we are committed to continuous learning and development, fostering collaboration, and customer obsession.

As one of the largest private sector organizations in Pakistan, Jazz aims to positively impact the lives of our 75 million customers. By joining our team, you’ll be part of a transformative journey, contributing to our success and empowering millions more with the tools they need to thrive in the digital economy.

Jazz is an equal opportunity employer that values diversity and promotes an inclusive work environment.

Job Type: Full-Time
Experience Level: Mid-Level
Location: Kasur, Pakistan