Afiniti IT Support provides assistance and technical support to all internal users. As an IT Support Staff, you will be working in a dynamic and fast-paced environment, providing services to internal users via phone, email, and physical visits.

Key Responsibilities:
In this role, your key responsibilities will include:

• Provide 1st/2nd level support to internal customers for all IT-related issues.
• Keep detailed records of each customer’s service needs in a JIRA-based ticketing system.
• Follow up with customers to ensure that all their issues and needs have been resolved.
• Provide timely and accurate feedback to customers and management to maintain IT’s service level agreements (SLAs).
• Proactively monitor and resolve issues with production systems in a timely manner.
• Escalate issues to management and vendors following established guidelines and policies.

The Ideal Candidate Will Have:
To be considered for this role, the ideal candidate should possess the following qualifications:

• 2-3 years of relevant work experience in IT support.
• Willingness to work in rotational shifts (on-site).
• Experience in installing, configuring printers/scanners, and providing application support.
• Ability to provide Level 1 network support and system administration support.
• Working knowledge and experience with Microsoft products and Windows-based/MAC-based applications.
• Functional knowledge and experience in troubleshooting and installing Windows (7/8/10), Server 2008/2012, Active Directory.
• Average English communication skills (verbal and written).
• Strong problem-solving and analytical skills.
• Configuration experience with Cisco/Avaya/IP-based phones.
• Knowledge of Virtual Desktop Interface.
• Ability to acquire and maintain a working knowledge of a wide range of applications and systems (Windows, Servers, MAC).

Education & Qualifications: Bachelor’s degree in an IT-related field.

Salary & Package: In addition to a competitive base salary based on years of experience, we also offer corporate benefits.