IT Support Engineer job in karachi

Full time Hybrid @Afiniti in Administration , in Employment Firms , in Information Technology
  • Karachi, Sindh, Pakistan, 75700
  • Post Date : May 20, 2023
  • Apply Before : July 15, 2023
  • Salary: Negotiable
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Job Detail

  • Job ID 13835
  • Experience 4 Years
  • Gender MaleFemaleTransgender
  • Industry Information Technology
  • Qualifications Bachelor’s Degree

Job Description

Afiniti IT Support provides assistance and technical support to all internal users. As an IT Support Staff, you will be working in a dynamic and fast-paced environment, providing services to internal users via phone, email, and physical visits.

Key Responsibilities:
In this role, your key responsibilities will include:

  • Provide 1st/2nd level support to internal customers for all IT-related issues.
  • Keep detailed records of each customer’s service needs in a JIRA-based ticketing system.
  • Follow up with customers to ensure that all their issues and needs have been resolved.
  • Provide timely and accurate feedback to customers and management to maintain IT’s service level agreements (SLAs).
  • Proactively monitor and resolve issues with production systems in a timely manner.
  • Escalate issues to management and vendors following established guidelines and policies.

The Ideal Candidate Will Have:
To be considered for this role, the ideal candidate should possess the following qualifications:

  • 2-3 years of relevant work experience in IT support.
  • Willingness to work in rotational shifts (on-site).
  • Experience in installing, configuring printers/scanners, and providing application support.
  • Ability to provide Level 1 network support and system administration support.
  • Working knowledge and experience with Microsoft products and Windows-based/MAC-based applications.
  • Functional knowledge and experience in troubleshooting and installing Windows (7/8/10), Server 2008/2012, Active Directory.
  • Average English communication skills (verbal and written).
  • Strong problem-solving and analytical skills.
  • Configuration experience with Cisco/Avaya/IP-based phones.
  • Knowledge of Virtual Desktop Interface.
  • Ability to acquire and maintain a working knowledge of a wide range of applications and systems (Windows, Servers, MAC).

Education & Qualifications: Bachelor’s degree in an IT-related field.

Salary & Package: In addition to a competitive base salary based on years of experience, we also offer corporate benefits.


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