How You Will Contribute as a Customer Relationship Manager

As a Customer Relationship Manager, you will play a vital role in building and nurturing strong relationships with customers in your portfolio. Your sales capabilities will be instrumental in executing base, new product development (NPD), and promotional activities. You will analyze the business performance of your customers and take corrective actions to ensure the achievement of annual key performance indicators (KPIs). Additionally, you will focus on identifying, winning, and maintaining a maximum number of Perfect Stores within the customer base. Collaboration with field sales teams will be essential to ensure stock availability.

What You Will Bring to the Role

To excel in this role and drive your future career, you should possess the following experience and knowledge:

• Excellent communication and interpersonal skills.
• Solid knowledge of sales and negotiation processes.
• Demonstrated track record in building strong customer and stakeholder relationships, preferably in the fast-moving consumer goods (FMCG) or consumer packaged goods (CPG) industry.
• Strong analytical skills.
• Perseverance and attention to detail.

More About This Role

In addition to the essential skills and qualifications, the following extra ingredients will enhance your contribution:

• Flexibility in approach.
• Passion for sales.
• Strong soft skills.

Education / Certifications: Minimum of a Bachelor’s Degree.

Job Specific Requirements: 1-2 years of relevant work experience.
Work Schedule: Full-time.

Please note that relocation support is not available for this position.

About Mondelēz International in the Middle East, North Africa, and Pakistan

Mondelēz International operates in the Middle East, North Africa, and Pakistan, serving markets such as Australia, New Zealand, the UK, and Canada. With headquarters in Dubai, UAE, our organization comprises seven plants and six commercial offices, employing over 2,600 professionals. We produce, bake, sell, and deliver a wide range of iconic global and local brands to our customers. Our market-leading portfolio includes Cadbury Dairy Milk chocolate, Milka, Oreo, belVita biscuits, Barni Cakes, Tang powdered beverage, Chiclets and Trident gum, and Halls candy.

Mondelēz International is an equal opportunity employer, and we value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.