We are seeking a highly skilled and detail-oriented Technical Writer to join our cross-functional Agile teams. As a Technical Writer, you will collaborate with developers, sdets, architects, product managers, and other stakeholders to understand complex business processes and software features. Your primary responsibility will be transforming this understanding into various types of documentation, catering to different target audiences. You will play a crucial role in creating user guides, deployment guides, API specifications, troubleshooting guides, and more. Accuracy, conciseness, and factual support will be paramount in your work. Additionally, you will contribute to expanding the knowledge base for multiple components of our products.

Responsibilities:
As a Technical Writer, your responsibilities will include:

• Collaborating with cross-functional Agile teams to understand complex business processes and software features.
• Creating various types of documentation, including user guides, deployment guides, API specifications, troubleshooting guides, and more.
• Adapting documentation for different target audiences, such as system engineers, end users, business analysts, partners, management, and clients.
• Ensuring the accuracy and conciseness of written content while incorporating feedback and criticism from stakeholders.
• Demonstrating leadership skills and initiative in improving the quality of documentation.
• Taking ownership of and expanding the knowledge base for multiple components of our products.
• Adhering to current documentation standards and practices.
• Designing documents with an intuitive and pixel-perfect layout, paying attention to detail.
• Managing multiple projects simultaneously and meeting deadlines.
• Fully investing in all documentation-specific aspects of the product.
• Understanding the Software Development Life Cycle and Agile framework.
• Proficiency in Microsoft Word and other publishing software.

Requirements:
To be successful in this role, you should have the following qualifications:

• Outstanding written and oral English communication skills.
• Impeccable English grammar and spelling.
• Leadership skills and initiative.
• Ability to incorporate feedback and criticism to improve documentation iteratively.
• Purpose-driven, self-motivated, and proactive.
• Ideally, 5-7 years of technical writing experience in the software industry.
• Familiarity with current documentation standards and practices.
• Attention to detail and an eye for intuitive document design.
• Comfortable working on multiple projects simultaneously.
• Strong ownership mindset towards documentation.
• Familiarity with Software Development Life Cycle and Agile framework.
• Familiarity with programming languages and expertise in Microsoft Word and other publishing software.

Additional Skills That Would Be a Plus:

• Prior experience with Atlassian software, particularly Confluence and JIRA.
• Proficiency in using knowledge organization tools such as mind maps and hierarchical lists.
• Experience with graphic/design tools like Figma, Adobe, Canva, etc.
• Interest in software development and staying up-to-date with technology.
• Understanding of data visualization and its role in enhancing documentation.
• Providing documentation samples as a link in your resume or as an attachment.

Education and Qualifications: Bachelor’s or higher degree in Computer Science, Engineering, or related disciplines.

Salary and Package: In addition to a competitive base salary based on years of experience, we offer a comprehensive benefits package.