MTO IT Technical Operations Job in Islamabad

Full time On-site @dinCloud Pakistan, in Administration , in Employment Firms , in Information Technology
  • Islambad Club, Islamabad, Islamabad Capital Territory, Pakistan, 46000
  • Post Date : September 6, 2023
  • Apply Before : October 27, 2023
  • Salary: Negotiable
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Job Detail

  • Job ID 20090
  • Experience Fresh
  • Gender MaleFemaleTransgender
  • Industry Information Technology
  • Qualifications Bachelor’s Degree

Job Description

Are you a recent IT/CS graduate with a passion for technology and a desire to kickstart your career in the dynamic world of IT operations? Join our team and be part of an exciting journey as a Junior Monitoring and Ticketing Officer (MTO).

we are committed to nurturing young talent and providing extensive training to help you become a proficient second-in-command ticket resolver. You will play a pivotal role in escalating and resolving issues received from the Enterprise Service Desk and validating monitoring alerts.

Key Responsibilities:

As a Junior MTO, your major responsibilities will include:

  • Assisting in ticket resolution.
  • Conducting performance monitoring and remediation for servers, networks, virtual machines, cloud infrastructure, and unified communications.
  • Continuously monitoring and supporting the operations center’s scope of work.
  • Inspecting hardware, software, and environmental alerts or malfunctions.
  • Validating irregularities following approved standard operating procedures.
  • Attempting remediation per documented steps and access levels.
  • Coordinating with ISPs, vendors, customers, and internal teams.
  • Detecting events, correlating, validating, following Runbook procedures, and proactively acting to avoid potential incidents or reduce their impact.
  • Creating/updating tickets, meticulously tracking and documenting the sequence of events and resolutions in detail on the platform.
  • Escalating issues to the next level of Engineering and following the escalation matrix.
  • Maintaining ongoing communication within the team and stakeholders involved in service restoration efforts.
  • Understanding business dynamics and needs at all levels, from end-users to executives, and fulfilling business requirements.

Job Specifications:

We are looking for candidates who meet the following qualifications:

  • Fresh IT/CS graduates with a strong understanding of basic concepts, including Microsoft, Cisco, VM, Cloud, and Windows operating systems.
  • Preferable certifications such as MCP, MCSA, MS Fundamentals, or CCNA.
  • Basic knowledge of Active Directory, O365, Cisco devices, network layers, and database applications.
  • Familiarity with data center and cloud technologies.
  • ITIL Processes knowledge.
  • Ability to understand and communicate effectively with users in the USA.
  • Willingness to work in a 24/7 environment.
  • Excellent verbal and written communication skills.
  • Strong team player with the ability to thrive in a fast-paced environment and manage multiple issues simultaneously.

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