PTCL Group is a Leading Tech group of Pakistan, extending unrivalled services across the nation. The aim to revolutionize the technology industry with high-end innovative solutions makes the group stand out in all tiers of service delivery. PTCL group is known for providing the largest Integrated Information Communication & Technology (ICT) and Cellular Network services in Pakistan.

PTCL Group believes in the philosophy of endorsing equality with best practices of Diversity & Inclusion, Culture Transformation & Change Management, and Equal Employment Opportunity. We provide a growth & development driven culture with dynamic learning opportunities which enables our people to broaden their horizon and develop as true professionals. Our corporate values are deeply engraved in our day-to-day operations that fosters a cohesive team environment and a drive to maintain the highest standards of leadership and management.

HOW CAN YOU EXPRESS YOUR TALENT:

• To provide personalized customer services to assigned PTCL & Ufone Priority customers and ensure proper customer management.
• Ensure Portfolio Management, Performance targets and special projects assigned by management.
• Provide feedback on day-to-day operations of assigned Portfolio to Line Manager.
• Remain abreast on all company current policies, procedures, promotions, products, and value-added services offered by the company.
• Adherence & compliance to company policies & procedures.
• Implementation of ISO Standards, Communication Policy, and Company policies while performing duties.

IN THIS ROLE YOU WILL:

• Position is required to deal with high revenue PTCL & Ufone customers who are tagged to the PSE as Priority Customers.
• The employee will provide proactive customer services to the PTCL & Ufone customers through door step services where required.
• Aim is to develop relationship with the PTCL & Ufone customers for effective customer retention through overall portfolio management.

WHAT YOU NEED TO BE SUCCESSFUL:
Qualification: Minimum Bachelor`s Degree, preferably MBA
Experience: Related experience in Services Sector & Sales.
Competencies:

• Product related information
• Telecommunication related know-how
• Billing-related knowledge
• Good in dealing with handsets &computers