Key Responsibilities:

• Maintain a high level of focus to promptly identify problems.
• Communicate problems to all relevant stakeholders in a timely manner.
• Conduct level 1 investigations to provide detailed information about the problems.
• Analyze and understand the problems, and resolve them independently or with the involvement of Tier 2/Tier teams to minimize business impact.
• Take full ownership of problems, from detection to resolution (short-term/long-term).
• Identify actions to prevent the recurrence of similar problems.
• Collaborate closely with T2 teams to solve problems and prevent their reoccurrence at the T1 level.

The Ideal Candidate Will Have:

• Willingness to work in rotational shifts.
• Proficiency in spoken and written English. Fluency in Spanish/French is a plus.
• Strong analytical and problem-solving skills.
• Familiarity with working on Windows and Linux platforms.
• Fresh to 2 years of work experience.
• Experience working with databases and SQL queries.
• Strong foundation in Mathematics and Statistics.
• Familiarity with Networking and IT Infrastructure concepts.
• Quick learner with the ability to adapt to new technologies.

Education & Qualifications:

• Bachelor’s degree in any discipline, with preference for STEM fields.
• Associates degree with relevant experience and certifications.
• Graduate degree in Engineering.

Salary & Package: In addition to a competitive base salary based on years of experience, we offer generous stock options, an annual discretionary bonus, and corporate benefits.