Quality Assurance Executive (QA) For Call Center Job in ThreeD Lifestyle Lahore
Full time On-site @CareerOkay Jobs posted 1 month ago in Administration , in Call Center , in Services ShortlistJob Detail
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Job ID 19468
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Experience 1 Year
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Gender MaleFemaleTransgender
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Industry Management
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Qualifications Master’s Degree
Job Description
Job Requirements:
- Master’s degree in a relevant field
- 1+ years of experience in call center quality assurance
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Excellent problem-solving and analytical skills
- Proficient in Microsoft Office Suite
Job Responsibilities:
- Conduct regular quality assurance assessments of call center interactions
- Provide feedback to agents to ensure quality service delivery and compliance with company policies and procedures
- Develop and implement training and development programs for call center agents
- Set performance metrics and goals for the call center team
- Monitor performance against these metrics and provide regular reports to management
- Handle complex or escalated customer issues
- Identify areas for process improvement within the call center
- Promote a positive and inclusive work environment within the call center
Job Benefits:
- Competitive salary and benefits package
- Opportunity to work with a leading call center company
- Chance to make a real impact on the company’s success
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