Quality Assurance Specialist Job in Rawalpindi

Full time On-site @NSOL BPO Services in Administration , in Business Development , in Employment Firms
  • Rawalpindi, Punjab, Pakistan, 46000
  • Post Date : September 12, 2023
  • Apply Before : October 26, 2023
  • Salary: Negotiable
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Job Detail

  • Job ID 20499
  • Experience Fresh
  • Gender MaleFemaleTransgender
  • Industry Information Technology
  • Qualifications Bachelor’s Degree

Job Description

NSOL BPO, a leading multinational corporation specializing in education and human resource services, is seeking a dedicated Quality Assurance Executive to enhance the quality and efficiency of our operations. Join us in our Rawalpindi office for an exciting opportunity during night shifts.


  • Perform thorough quality assurance assessments on customer interactions.
  • Review and assess the accuracy and compliance of calls, emails, and chat interactions with established standards.
  • Utilize CRM systems to monitor and evaluate customer interactions.
  • Generate comprehensive reports, both automated and manual, to track key performance metrics.
  • Collaborate effectively with team members to provide constructive feedback and coaching for improvement.
  • Identify emerging trends and areas for enhancement in customer interactions.
  • Maintain and update quality assurance guidelines and standards to ensure continuous improvement.


  • Previous experience in a Quality Assurance Officer role or a similar quality assurance position.
  • Proficiency with CRM systems and their utilization for quality monitoring.
  • Strong ability to generate detailed reports, both automated and manual, and expertise in data analysis using Excel.
  • Exceptional English communication skills, both spoken and written.
  • Keen attention to detail and sharp analytical abilities.
  • Advanced command of Excel for data analysis.
  • Capability to excel in a night shift work environment.


  • Competitive salary commensurate with experience and qualifications.

If you meet these qualifications and are enthusiastic about contributing to our quality assurance initiatives, please apply now.

Join NSOL BPO and become a valuable member of our dedicated team committed to upholding the highest quality standards in our operations. We eagerly anticipate having you on board!

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