Job ID 13182
Experience 2 Years
Industry Information Technology
Qualifications Bachelor’s Degree
- Combine business knowledge and customer use cases to provide the best possible resolution fitting customer needs
- AI trainer leaders may have additional responsibilities of managing, training and mentoring AI trainers.
- Participate in algorithm model building and optimizing customer experience, monitoring key indicators and evaluation metrics to maintain the chatbots
- Applying data analysis techniques to analyse logs and user feedback to improve the coverage, resolution rate and customer satisfaction of AI products.
- Collaborating closely with the R&D team, particularly algorithms engineers and product managers, to improve user interaction of AI products
- Connecting technology, products, operations and other teams to drive for business changes
- Business knowledge: 2-5+ years of customer service experience in e-commerce / retail operations+ AI Products/ Chatbot
- Data analysis skills: Logical thinking and understanding of scientific methods for data acquisition and the ability to discover key issues quickly
- Experience in Agile project management and JIRA (or equivalent) is strongly preferred.
- Problem solving: Ability to review service strategy and formulate solutions for proactive service strategy.
- Strong empathy and focus on customer experience and satisfaction
- Professionals who have the knowledge in customer service in E-commerce, business processes, project management and data analysis
- Strong communication skills, be a people person who listens and understands to the team and different business units.
- Deep knowledge in the chatbot industry standards, usability, trends in design and experience optimization.
- Organised and structured in keeping track of project progress and documentation.
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