Regional AI Trainer job in karachi

Full time Hybrid @Daraz in Information Technology , in Sales & Marketing , in Services
  • Daraz Pakistan, Sky Tower B, Block 4, Scheme #5, Block 4 Clifton, Karachi, 75500
  • Post Date : May 7, 2023
  • Apply Before : July 15, 2023
  • Salary: Negotiable
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Job Detail

  • Job ID 13182
  • Experience 2 Years
  • Gender MaleFemaleTransgender
  • Industry Information Technology
  • Qualifications Bachelor’s Degree

Job Description


  • Combine business knowledge and customer use cases to provide the best possible resolution fitting customer needs
  • AI trainer leaders may have additional responsibilities of managing, training and mentoring AI trainers.
  • Participate in algorithm model building and optimizing customer experience, monitoring key indicators and evaluation metrics to maintain the chatbots
  • Applying data analysis techniques to analyse logs and user feedback to improve the coverage, resolution rate and customer satisfaction of AI products.
  • Collaborating closely with the R&D team, particularly algorithms engineers and product managers, to improve user interaction of AI products
  • Connecting technology, products, operations and other teams to drive for business changes


  • Business knowledge: 2-5+ years of customer service experience in e-commerce / retail operations+ AI Products/ Chatbot
  • Data analysis skills: Logical thinking and understanding of scientific methods for data acquisition and the ability to discover key issues quickly
  • Experience in Agile project management and JIRA (or equivalent) is strongly preferred.
  • Problem solving: Ability to review service strategy and formulate solutions for proactive service strategy.
  • Strong empathy and focus on customer experience and satisfaction
  • Professionals who have the knowledge in customer service in E-commerce, business processes, project management and data analysis
  • Strong communication skills, be a people person who listens and understands to the team and different business units.
  • Deep knowledge in the chatbot industry standards, usability, trends in design and experience optimization.
  • Organised and structured in keeping track of project progress and documentation.


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