Responsibilities:

• Manage and nurture a portfolio of existing clients, ensuring their satisfaction and retention.
• Serve as the primary point of contact for all accounts within your portfolio.
• Cultivate long-term partnerships with clients, fostering strong relationships.
• Proactively engage with active clients to improve customer retention and provide support.
• Educate clients on our current and new product offerings.
• Analyze and evaluate client success, identifying areas for optimization.
• Identify opportunities for upselling and cross-selling to maximize customer value.
• Maintain a high rate of customer renewals.
• Assess churn risk and collaborate with Sales and Success teams to retain business.

Requirements:

• 3-4 years of experience in Customer Service or Customer Success.
• Knowledge of CRM systems or Salesforce is a plus.
• Excellent communication and follow-up skills.
• Strong attention to detail and goal-oriented mindset.
• Commitment to delivering excellent customer service.
• Exceptional written and verbal communication abilities.
• Ability to prioritize and manage multiple responsibilities.
• Willingness to work night shifts.

Benefits:

• Competitive salary package.
• Paid time off and sick leaves.
• Comprehensive health insurance coverage.
• Provident fund and EOBI benefits.
• Supportive work-life balance environment.
• Creative and collaborative atmosphere that encourages innovation.
• Opportunity to contribute to the company’s growth.
• Engaging and challenging work that allows personal development.
• Joining a fast-growing company that values its talented team.

About TCP Software:

For over 30 years, TCP has been a trusted provider of flexible and mobile timekeeping and workforce management solutions. We empower organizations of all sizes in both public and private sectors to effectively manage their workforce needs, including timekeeping, employee scheduling, and leave management. With a focus on delivering exceptional technology and personalized support, we have built a reputation for excellence. Join us at TCP Software as we continue to grow and shape the future of workforce management.

Important Note: Before apply make sure your profile must be complete as candidate