RS Engineer job in Islamabad

Full time Remote @dinCloud Pakistan, in Employment Firms , in Information Technology , in Services
  • Islamabad, Islamabad Capital Territory, Pakistan, 45600
  • Post Date : March 18, 2023
  • Apply Before : June 30, 2023
  • Salary: Negotiable
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Job Detail

  • Job ID 10849
  • Experience 5 Years
  • Gender MaleFemaleTransgender
  • Industry Information Technology
  • Qualifications Bachelor’s Degree

Job Description

The R/S Engineer Level 2/3 is responsible for troubleshooting network issues, providing customers with problem management/root cause analysis, and act as an escalation point for highly advanced network-related issues. The engineer will also be required to discuss architectural and design-related issues with the customer base.

Job Duties:

  • Facilitate and design architectural platform training and knowledge sharing
  • Escalate potential issues (engineering or otherwise) to appropriate managerial personnel.
  • Work with the High Touch Team and Application Engineering on necessary monitoring additions and changes
  • Develop Engineering Training to help promote Level 1 and Level 2 engineers to the next level
  • Provide internal escalation assistance for Day 2 Support Engineers
  • Escalate Process and Procedural issues to management personnel.
  • Troubleshooting trouble tickets dealing with a broad range of network and security technologies, including but not limited to the following vendors; Arista, Aruba, Cisco, F5, Juniper, Meraki, Palo Alto, Riverbed

Job Requirements:

  • Ability to work weekends and non-normal business hours
  • Ability to work with little direction
  • Ability to work in a fast-paced environment and manage multiple issues simultaneously
  • Ability to follow principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Ability to work well within a team

Knowledge and/or Skill Requirements:

  • Strong problem management skills
  • Strong communication, leadership, and mentorship skills
  • Minimum of 5 years of experience troubleshooting the following:
  • Cisco Security Products
  • Strong technical, client, and customer relations skills
  • Cisco Nexus switches
  • Cisco Router and Switch Networks
  • Cisco Wireless Networks
  • Cisco WAN Accelerators.


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