Responsibilities:
As a SailPoint & Zscaler Support Engineer, you will be primarily responsible for the following:

• Monitoring and maintaining SailPoint connections to ensure continuous uptime.
• Troubleshooting user account and connection issues related to SailPoint.
• Creating and updating Transforms to meet changing business requirements.
• Providing support, monitoring, and troubleshooting for Zscaler connectivity.
• Engineering virtual appliances for the required systems.
• Providing hypercare support for post-production sign-off, as specified in Change-Orders.
• Supporting virtual appliances and ensuring their smooth operation.
• Performing quarterly audits.
• Building an Access Request Portal.
• Creating new connections as needed.
• Updating the schema to facilitate the onboarding of new categories of personnel, such as contractors.
• Assisting with application integration.
• Designing and helping to build a high-availability environment for SailPoint.
• Engaging with and advising stakeholders in the business on best practices for Identity and Access Management.
• Assessing security systems and identifying weaknesses and potential improvements.
• Sharing knowledge with teammates, documenting processes, and providing guidance in resolving complex technical problems.
• Ensuring accurate and timely resolution of assigned issues, adhering to strict SLA (Service Level Agreement) guidelines.

Education/Work Experience:

• Required: 4-5 years of experience in SailPoint & Zscaler.
• Bachelor’s degree in Computer Science or equivalent work experience.

Required Skills:

• Experience and knowledge in building SailPoint IDAM (Identity and Access Management) solutions.
• Strong team player with excellent collaboration skills.
• Effective communication skills, both verbal and written.
• Ability to work independently in a fast-paced environment, adapting to changing technology and customer requirements.
• Ability to work independently and provide guidance to new staff members on the team.
• Customer experience with cloud and hybrid infrastructures, particularly Microsoft 365 Security and Azure Security.
• Strong client-facing communication skills, including the ability to communicate with individuals at all levels, from developers to C-level management.