Job Responsibilities:

As a Sales Performance Coach, you will be responsible for:

• Making outbound sales calls to existing and abandoned customers with the goal of converting them into customers.
• Maintaining accurate records of sales efforts and sales figures.
• Selling Get Licensed courses to inbound customers by answering leads from calls, freshdesk tickets, and intercom, responding to instant chat queries, and customer emails.
• Onboarding and training new hires.
• Communicating regularly with the Sales Manager and providing clear visibility of daily sales made and highlighting any issues or concerns.
• Taking ownership of all calls and sales tickets, following through to a sale.
• Identifying sales trends and determining process improvements to improve sales conversion.
• Continually supporting colleagues in call listening and providing regular feedback to improve overall conversion.
• Developing and designing training courses, coaching sessions, and other role-playing activities.
• Establishing training needs by observing sales encounters, studying sales performance and reports.
• Collecting feedback regarding training programs, preparing and presenting reports to the Sales Manager.

Required Skills:

To be successful in this role, you should possess:

• Familiarity with high-performance management methods.
• Excellent presentation and coaching skills.
• Great written and verbal English communication skills.
• Strong knowledge of sales processes and their best practices.
• Polite, enthusiastic, and warm telephone manner.
• Good problem-solving skills.
• Great communication skills and a professional manner.
• Effective listening skills.
• Positive attitude and a high level of empathy.
• Flexibility, able to embrace change and multitask.
• Taking ownership and responsibility for issues.
• Attention to detail.
• Good time management and organizational skills.
• Computer literate and able to utilize many different IT systems.

Required Experience:

To be considered for this position, you should have:

• 5 years of Tele Sales experience in International Markets.
• 2+ Years of sales coach experience.

Please note that Get Licensed is a UK-based company; therefore, our working hours are from 1 PM- 10 PM.

Salary & Benefits: We offer a market competitive salary, health benefits (OPD+IPD), annual leaves, and learning & development opportunities.