Ibex Global is seeking an ideal candidate for the position of Service Delivery Optimization Specialist to provide support in business processes.

Responsibilities:

• Collaborate closely with management and the team to advocate for and provide advice on the implementation of recommended changes to existing practices and processes, as well as the initiation of new practices and processes.
• Conduct business studies to integrate overall initiatives for managing changes to systems, methods, procedures, and strategic business actions.
• Review current practices and processes in IT Services to identify opportunities for improvement or innovation.
• Report on new changes and processes with analytical insights and work on data analytics.
• Write user stories and update cases along with their documentation.
• Help identify, implement, and manage continuous improvement opportunities for various departments and processes.
• Work with individual teams to create and document process workflows.

Job Requirements and Specifications:

• Proficiency in Visio workflows, advanced Excel, Google Sheets, and presentation tools.
• Experience with optimization techniques and solutions.
• Excellent problem-solving skills and attention to detail.
• Bachelor’s degree in Computer Science, Business Management, or a similar field.
• Ability to work in a fast-paced environment.
• Ability to work independently and as part of a team.