Service Delivery Optimization – Support job in karachi

Full time On-site @ibex. Pakistan in Agriculture , in Business Development , in Employment Firms
  • Sector 15 Korangi Industrial Area, Sindh, Karachi, Sindh, Pakistan , 75700
  • Post Date : April 16, 2023
  • Apply Before : June 26, 2023
  • Salary: Negotiable
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Job Detail

  • Job ID 12226
  • Experience Less Than 1 Year
  • Gender MaleFemaleTransgender
  • Industry Development
  • Qualifications Bachelor’s Degree

Job Description

Ibex Global is looking for ideal candidate for the role Service Delivery Optimization Specialist to support in the business processes.


  • Reviewing current business enhancement practices and processes in the IT Services to identify opportunities for improvement or innovation.
  • Reporting new changes and process with Analytical insights and working on Data Analytics
  • Undertaking business studies to integrate overall initiatives for the management of changes to systems, methods, procedures, and strategic business actions
  • Help identify, implement and manage continuous improvement opportunities for the various Departments and processes
  • Working closely with the Management and team to champion and advice on the implementation of recommended changes to existing practices and processes, and/or the initiation of new practices and processes.
  • Create and maintain documentation · Diagnose, evaluate and resolve complex problem situations

Job Requirement and Specifications:

  • Proficient in Visio workflows / Advance Excel / Google sheets and Presentation tools.
  • Experience with optimization techniques and solutions
  • Excellent problem-solving skills and attention to detail
  • Ability to work in a fast-paced environment
  • Minimum Bachelors degree in Computer Science / Business Management or similar background
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills


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