Team Lead – BPO job in Islamabad

Full time On-site @Abacus Consulting in Business Development , in Employment Firms , in Information Technology
  • Islamabad, Islamabad Capital Territory, Pakistan, 45600
  • Post Date : May 28, 2023
  • Apply Before : July 15, 2023
  • Salary: PKRs60,000.00 - PKRs90,000.00 / Monthly
  • Share:

Job Detail

  • Job ID 14330
  • Experience 1 Year
  • Gender MaleFemaleTransgender
  • Industry Information Technology
  • Qualifications Bachelor’s Degree

Job Description


  • Minimum qualification: Bachelor’s degree or higher.
  • Collaborating closely with team members to ensure maximum target completion and efficient resource utilization.
  • Maintaining qualitative and quantitative targets by following defined protocols.
  • Handling escalations over the phone to improve customer experience.
  • Ensuring the accomplishment of daily, weekly, and monthly lead qualification targets as assigned by the manager.
  • Managing pressure effectively.
  • Establishing effective coordination with team members to keep them engaged and aligned with team deliverables.
  • Demonstrated ability to take strategic initiatives.
  • Proficiency in advanced MS Excel and system handling.
  • Mandatory 1-2 years of experience working in a contact center as a Team Lead.

Salary and Perks:

Salary range: 60K – 90K (Depending on communication skills, experience, and team management skills).
Perks: Provident Fund, Medical Insurance, EOBI, Annual increment (performance-based), Yearly Leaves. W
working hours: Rotational shifts (5 days/week).

Other jobs you may like