Team Lead – Contact Center job in Lahore
Full time On-site @Zameen posted 1 month ago in Administration , in Construction / Facilities , in Real Estate / Property ShortlistJob Detail
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Job ID 12986
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Experience Less Than 1 Year
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Gender MaleFemaleTransgender
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Industry Real Estate
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Qualifications Associate Degree
Job Description
We are looking for an individual who can coordinate with the team effectively to ensure that they remain engaged and deliver their assigned tasks on time. The ideal candidate will be responsible for accomplishing daily, weekly, and monthly lead qualification targets assigned by the manager. They will work closely with team members to ensure maximum target completion and effective resource utilization. Additionally, they will liaise with the Sales Team for disputed sales and claims, measure resource performance, and ensure that each team member is operating at an optimum productivity level. The successful candidate will also be responsible for maintaining qualitative and quantitative targets by adhering to defined protocols, as well as handling on-call escalations to ensure better customer experience.
Qualifications:
• Experience in team coordination and management
• Proven ability to meet targets and work under pressure
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution skills
• Bachelor’s degree in a relevant field
• Proficiency in using Microsoft Office tools.
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- Pearl One, 94-B/I, MM Alam Road, Gulberg III, Lahore, Pakistan., 54760