Technical Support Associate job in karachi

Full time On-site @Hikvision Pakistan in Administration , in Employment Firms , in Information Technology
  • Office 1102, 11th Floor, Emerald Tower, Clifton, Karachi, Karachi, Pakistan, 75700
  • Post Date : May 1, 2023
  • Apply Before : July 15, 2023
  • Salary: Negotiable
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Job Detail

  • Job ID 12788
  • Experience Fresh
  • Gender MaleFemaleTransgender
  • Industry Information Technology
  • Qualifications Bachelor’s Degree

Job Description

• Provide technical assistance and support to installers by identifying, troubleshooting, and resolving technical issues
• Communicate with installers via phone, email, or chat in a timely and professional manner
• Record and document installers’ issues and resolutions
• Manage installers and provide training as required
• Collaborate with other teams to resolve complex issues
• Conduct training sessions and product demonstrations for installers in various locations
• Stay up-to-date with product and technical knowledge to provide accurate information to installers

• Strong problem-solving skills and ability to troubleshoot technical issues
• Ability to work independently and as part of a team
• Experience with Windows operating systems, Microsoft Office Suite, and other common software applications
• Excellent communication skills (verbal and written)
• Bachelor’s degree in Computer Science or related field (or equivalent work experience)
• Familiarity with networking and internet technologies
• Customer-focused mindset and a desire to provide exceptional service


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