Technical Support Associate Job in Lahore

Full time On-site @Hikvision Pakistan in Business Development , in Employment Firms , in Information Technology
  • Lahore, Punjab, Pakistan, 54000
  • Post Date : September 2, 2023
  • Apply Before : October 20, 2023
  • Salary: Negotiable
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Job Detail

  • Job ID 19855
  • Experience Fresh
  • Gender FemaleTransgenderMale
  • Industry Information Technology
  • Qualifications Bachelor’s Degree

Job Description

We are looking for a Technical Support Associate to join our team in Pakistan. The ideal candidate will have a strong understanding of computer systems and networking and will be able to provide excellent customer service.


  • Provide technical support to installers via phone, email, or chat.
  • Identify, diagnose, and resolve technical issues.
  • Document technical issues and resolutions.
  • Collaborate with other teams to resolve complex issues.
  • Ensure installer satisfaction by providing exceptional service.
  • Stay up-to-date with product and technical knowledge.
  • Continuously improve knowledge and skills through training and development opportunities.
  • Conduct training sessions and product demonstrations for installers.


  • Bachelor’s degree in computer science or a related field.
  • Excellent communication skills (verbal and written).
  • Strong problem-solving skills.
  • Experience with Windows operating systems and Microsoft Office Suite.
  • Familiarity with networking and internet technologies.
  • Ability to work independently and as part of a team.
  • Customer-focused mindset.

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