Technical Support Engineer Job in CodeNinja Lahore

Full time On-site @Mustakbil Jobs in Business Development , in Employment Firms , in Information Technology
  • 58 CCA, DHA Phase 8 - Ex Park View Lahore, , 54810
  • Post Date : September 8, 2023
  • Apply Before : October 7, 2023
  • Salary: Negotiable
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Job Detail

  • Job ID 20225
  • Experience 3 Years
  • Gender FemaleTransgenderMale
  • Industry Information Technology
  • Qualifications Bachelor’s Degree

Job Description

We are on the lookout for a highly skilled and seasoned Technical Support Engineer to become a valued member of our team. Join us in our mission to provide exceptional support for our GTMatch and IntelliMatch applications. As a Technical Support Engineer, you’ll play a pivotal role in ensuring the seamless operation of these reconciliation applications across both production and non-production settings. Your primary duties will encompass resolving technical challenges, expert troubleshooting, client support, and fostering collaboration with various teams within our organization.

Key Responsibilities:

  • Apply your problem-solving prowess to efficiently address technical issues and service requests.
  • Extend support to both production and non-production environments.
  • Utilize your IT Operations expertise to assist clients with financial applications.
  • Effectively manage, troubleshoot, and support day-to-day operations in the IntelliMatch (or similar reconciliation) application environment.
  • Contribute to testing efforts and offer insights into application functionality.
  • Implement application enhancement requests, including configuring import formats and match rules.
  • Facilitate the onboarding of new reconciliation processes and possess experience in application upgrades.
  • Skillfully handle tickets, service requests, problem management, escalations, and reporting.
  • Establish and utilize tools for prompt issue resolution.
  • Collaborate seamlessly with other bank teams to support and troubleshoot end-to-end production environments.
  • Craft SQL statements (joins, updates, scripts, etc.) within complex object-oriented database environments.
  • Demonstrate hands-on experience in task automation through PowerShell, Perl, or Python scripts.
  • Exhibit proficiency in comprehending database objects and structure, including tables, stored procedures, views, triggers, joins, and more.



  • Minimum 3 years of experience with reconciliation software like Match or IntelliMatch.
  • Knowledge of accounting principles.
  • Prior experience in an IT Operations role supporting clients with financial applications.

Nice to Have:

  • Familiarity with financial markets.
  • Day-to-day operations support of IntelliMatch (or similar reconciliation).
  • Expertise in managing, troubleshooting, and supporting.

Key Skills and Qualifications:

  • Over 6 years of relevant technical support experience.
  • Preferred 3+ years of experience in IntelliMatch or a similar reconciliation application.
  • A bachelor’s degree in Engineering.
  • Strong understanding of multi-tier environments.
  • Basic knowledge of UNIX and Windows operating systems.
  • Willingness to work in rotating shifts, covering 24×7 operations.
  • Ability to work independently or collaboratively, showing initiative when necessary.
  • Proficiency in supporting and troubleshooting end-to-end production environments.
  • Competence in crafting SQL statements and scripts.
  • Hands-on experience in task automation using PowerShell, Perl, or Python.
  • Familiarity with database objects and structure.


  • Private Health Insurance
  • Generous Paid Time Off
  • Flexible Work From Home Options
  • Comprehensive Training and Development Opportunities
  • Gym Membership Subscription

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