We are on the lookout for a highly skilled and seasoned Technical Support Engineer to become a valued member of our team. Join us in our mission to provide exceptional support for our GTMatch and IntelliMatch applications. As a Technical Support Engineer, you’ll play a pivotal role in ensuring the seamless operation of these reconciliation applications across both production and non-production settings. Your primary duties will encompass resolving technical challenges, expert troubleshooting, client support, and fostering collaboration with various teams within our organization.

Key Responsibilities:

• Apply your problem-solving prowess to efficiently address technical issues and service requests.
• Extend support to both production and non-production environments.
• Utilize your IT Operations expertise to assist clients with financial applications.
• Effectively manage, troubleshoot, and support day-to-day operations in the IntelliMatch (or similar reconciliation) application environment.
• Contribute to testing efforts and offer insights into application functionality.
• Implement application enhancement requests, including configuring import formats and match rules.
• Facilitate the onboarding of new reconciliation processes and possess experience in application upgrades.
• Skillfully handle tickets, service requests, problem management, escalations, and reporting.
• Establish and utilize tools for prompt issue resolution.
• Collaborate seamlessly with other bank teams to support and troubleshoot end-to-end production environments.
• Craft SQL statements (joins, updates, scripts, etc.) within complex object-oriented database environments.
• Demonstrate hands-on experience in task automation through PowerShell, Perl, or Python scripts.
• Exhibit proficiency in comprehending database objects and structure, including tables, stored procedures, views, triggers, joins, and more.

Requirements

Must-Have:

• Minimum 3 years of experience with reconciliation software like Match or IntelliMatch.
• Knowledge of accounting principles.
• Prior experience in an IT Operations role supporting clients with financial applications.

Nice to Have:

• Familiarity with financial markets.
• Day-to-day operations support of IntelliMatch (or similar reconciliation).
• Expertise in managing, troubleshooting, and supporting.

Key Skills and Qualifications:

• Over 6 years of relevant technical support experience.
• Preferred 3+ years of experience in IntelliMatch or a similar reconciliation application.
• A bachelor’s degree in Engineering.
• Strong understanding of multi-tier environments.
• Basic knowledge of UNIX and Windows operating systems.
• Willingness to work in rotating shifts, covering 24×7 operations.
• Ability to work independently or collaboratively, showing initiative when necessary.
• Proficiency in supporting and troubleshooting end-to-end production environments.
• Competence in crafting SQL statements and scripts.
• Hands-on experience in task automation using PowerShell, Perl, or Python.
• Familiarity with database objects and structure.

Benefits

• Private Health Insurance
• Generous Paid Time Off
• Flexible Work From Home Options
• Comprehensive Training and Development Opportunities
• Gym Membership Subscription