Responsibility:

• Administer, Configure, implement, and maintain multi-vendor contact center switches/solutions on both on premises and Cloud hosted solutions.
• Coordinate across other teams & disciplines e.g. Procurement, Partnership, SID Team, Project Management, Product Management and Support teams.
• Manage labs as well as staging and production solutions.
• Resolve day-to-day issues and ensure SLAs for internal and external clients.
• Provide subject matter expertise to development, testing and design teams on contact center technology.
• Manage internal and external projects for lab setups
• Provide daily / weekly reports to leadership on issues and projects.

Job Requirements:

• 2+ years of experience working on IP Telephony or Contact Center Solutions.
• Experience of deploying solutions in cloud such as AWS, Azure or GCP will be beneficial.
• Expertise in Avaya, Cisco, Genesys, Asterisk, OpenSIPS or any other contact center product.
• Masters’ or Bachelors’ degree in Telecommunication, Electronics, Electrical or Computer Engineering.
• Good understanding of Virtualization, Containerization and Cloud platforms.
• Excellent written and oral communication skills.
• Good Database understanding & API experience for data get and post.
• Knowledge of security vulnerabilities & security audits.

Salary & Package:
As well as a competitive base salary dependent on the number of years of experience, we also offer corporate benefits.