Roles And Responsibilities:

• Diagnose and independently resolve technical support tickets.
• Resolve routine engineering support requests for the three primary CKG-US products.
• Assist the compliance team with routine software-oriented compliance tasks, including validating DB backups for hosted clients, confirming replication, reviewing application log files, and periodically providing clients with a list of active users.
• Perform bug fixes and minor enhancements.
• Attend R&D and Support Desk team meetings.
• Document support and development activities thoroughly and effectively in the support ticketing and bug tracking systems used by CKG-US.

Required Skills:

• Strong written and verbal English communication skills.
• Ability to work during US business hours.
• 4-year degree in Computer Science or equivalent combination of a 4-year degree and experience in providing end-user support for software.

• • 0-1 year software development and/or software support experience.
  • Technologies:

• • • SQL
    • C#
    • React
    • HTML5/CSS/JavaScript/React experience is a plus.

• • Applicant must be willing to support legacy applications with PowerBuilder. Necessary training will be provided.
  • Candidate should be willing to work on 4GL with timings from 5 PM to 2 AM PST.

Exciting Benefits We Offer:

• Medical Coverage for Self & Dependents.
• Parents’ Medical Coverage.
• Provident Fund.
• Sporadic On-shore training opportunities.
• Performance-based bonuses for employees.
• Home Internet Subsidy.
• Conveyance Allowance.
• Market-leading Salary.
• Profit Sharing Plan for tenured employees.
• Life Benefit.
• Child Care Facility.
• Company Provided Lunch/Dinner.
• Professional Development Budget.
• Recreational area for in-house games.
• Friendly work environment.
• Leave Encashment.